Hourly
$70 per hour, half hour minimum for remote support (telephone
and /
or Internet remote control) or work done at CADNY, 1
hr minimum for
house calls, 15 minute increments thereafter.
House
Calls
Additional minimum .5 hr travel charge will apply if outside
Arcata.
A
1hr minimum labor charge applies to all house calls (plus travel if
applicable). In situations where a home visit is required for
an
estimate, and the
client decides to go ahead with the work, this 1hr charge
can be
split - 0.5 for estimate / computer pick up, 0.5 credit towards
return / set-up. Most computer repairs will need to be
performed
at CADNY, so in these cases consider a house call more of an
estimate, pickup and delivery service. This is to the client's
advantage. It is more expensive to pay CADNY by the minute to
work
in your home than the more reasonable flat rates that will usually
apply for services performed at CADNY. Consultations and training are
the exception and can work best at your location.
Estimates
Free estimates if you bring the computer to CADNY, home visit estimates
will incur regular hourly rates \ minimums and travel if applicable.
Once we know
what the
problem is, we will give you an estimate and not charge you more than
that
without your approval. If during the course of troubleshooting we solve
the problem a 0.5 hr minimum charge will apply.
An estimate as required (Section
9844 of California Business and
Professions Code) for repairs shall be given to the customer by the
service
dealer in writing, and the service dealer may not charge for work done
or parts
supplied in excess of the estimate without prior consent of the
customer. Where
provided in writing, the service dealer may charge a reasonable fee for
services
provided in determining the nature of the malfunction in preparation of
a
written estimate or repair. For more information, contact the Bureau of
Electronic and Appliance Repair, Department of Consumer Affairs,
Sacramento, CA
94814. CADNY Computer Services - B.E.A.R. Registration
#84999, PO Box
4475, Arcata CA 95518. Contact CADNY Computer Services at (707)
825-7264.
Flat Rates
$160 to
"Clean Slate" your existing computer. This includes
pulling user
data (corrupted data n\a, multiple user profiles extra),
reformatting the hard drive, Operating System
re-installation with latest drivers, updates and core
functionality programs (including anti-virus),
user supplied programs, restoring
user data, optimizing for performance and even setting up automatic
data
backups, if a backup drive is available. No extra labor charge for
additional memory or new hard
drive installations done at the same time. We make sure all of this is
done right;
your computer will run
better than it did new.
This is the only proper way to deal with spyware, other wonky operating
system issues or just the typical computer that has gotten slower and
slower over the years. Our clean slate flat rates are
reasonable
and cover however long it takes CADNY to do the job. We don't
use
master/sysprep images, a "universal" approach to save time
that
many other shops use, we spend the time to set up each computer
individually and correctly.
$130 to "Clean Slate without data" - all of the above except pulling and restoring user data.
$70 to find you a good deal on a new computer.$130 to transfer data from your old computer + New computer set-up\clean-up.
$130 to find you a good deal on a new computer + New computer set-up\clean-up.
$160 to find you a good deal on a new computer + Data transfer from old computer + New computer set-up\clean-up.
$130 labor to replace a defective laptop LCD screen (excluding Macs); new LCD provided by CADNY, less than $125 usually.)
$130 for laptop power jack repair or replacement (most models.) If not repairable or client chooses to not pay additional charges to fix a more severe problem than anticipated, a minimum diagnostic fee of $70 will apply.
$130 labor, plus parts if applicable, to fix many other hardware problems that require disassembly of a laptop (excluding Macs). If not repairable or client chooses to not pay additional charges to fix a more severe problem than anticipated, a minimum diagnostic fee of $70 will apply.
$300 maximum labor charge (1hr minimum, 0.25 increments thereafter - lower labor charge ceiling optional) for hard drive data recovery achievable via software means - no recovery, no fee.
$850 for hard drive data recovery if it has to be sent out to a lab - $150 minimum lab fee.
If
it ain't broke, fix it
There
was a time when computers were obsolete in a couple of years,
but
most computers these days, up to 6 or 7 years old, can be revamped with
a solid
operating system installation and, along with perhaps adding some
memory and a new hard
drive, be just as stable and capable for most people's needs
as a
new
computer - saving money and waste. While new PCs have come down in
price, new is not necessarily the right answer; many people just browse
the
internet, check email and use a word processor - which a clean-slated
"CADNY'ED" computer will handle with ease, for less money, without
adding to the landfill.
Question and Answer
We offer one-on-one question and answer sessions,
at your
speed, in plain english. Make a list of all your
questions, problems, things you think there is probably an easier way
to do
etc. and we'll sit down and sort them out. How do you burn a DVD? Want
to put some videos on YouTube? Need to organize your files? Want to get
set up on Facebook or video chat with your friends and family anywhere
in the world for free? This is a great way
to quickly learn exactly what you want to know now, but the real beauty
of it is, by the time we've reached the bottom of your list you're
going to be so much more familiar with the crazy logic and terminology
of computers that you'll be comfortable exploring and figuring out new
things on your own when the time comes. We can even make video
recordings of each question answered and later upload them to your own
private video album, to refer to anytime you like - no extra
charge!
Loaner Computers
CADNY has loaner computers available for clients to borrow in
cases where their
computer won't be ready within 48 hours. Limited availability.
Ask for details.
Dude, maybe you should get a Dell
Time for a new computer? While we do custom build high
quality computers,
it's tough to compete at the low and medium end with the Big Box
retailers
these days. Let us help you get the best deal on one appropriate for
your
needs. Chances are you will get a better computer for less money by
consulting
with us first, even after paying us a little labor. This is also true
for
anything else technology related - need a new Digital Camera? Printer?
Wireless
Router? The choices are endless. Don't get ripped off or stuck
with a
lemon! Ask us first. You can trust us
to get you
what you need, not what we need to sell. We will be up to speed on the
best
deals out there at the moment and help you get the most bang for your
buck. We
can also recycle your old computer equipment, transfer your
data
and set
up, optimize and "de-crappify" (fancy computer term for getting rid
of all the pop-ups and 3rd party junk that manufacturers get
paid
to tack
on) your new computer and make sure you've got
everything you need - Anti-Virus? Office program? We'll get rid of
those limited trial versions the manufacturer installs
and get you great freeware / Open Source programs that
accomplish
the same things.
CADNY Computers - For those who want the very best
We also build NICE custom computers for gamers and others with high
standards
who want complete control of the build design and components used.
We offer many, many other services. We can solve most any PC or Mac
issue you
have.
